The benefits of VoIP have been long discussed, with cost often being a major factor. One factor that is not often discussed though is the decision between an on-site VoIP service and a VoIP service hosted by a third party.
There are obviously a number of benefits to each, and the best option is dependent on the situation of your business.
Hosted VoIP services do not require hardware or software management or skilled people to do the administration work. Despite the low barrier to entry, buyers of hosted VoIP services should consider the costs of adding new users to the system, whether the service is fully managed or requires some management by the customer and the bandwidth requirements for the internet connection that is to be used to connect to the hosted VoIP service provider.
To read this article in its entirety, you can visit Whatech?
Skype has transformed into a household name over the years, both within business and in our own homes. Although Skype is already a massively successful product, due to the ever changing nature of the industry it’s going to have to evolve. Over at Techradar, they’ve put together a guide of how they expect Skype to get even better.
Skype is currently a mono audio experience but during our time in the Skype labs we were reminded just how much of a difference stereo can make when using Lync. There are clear consumer benefits to this too and Skype strongly hinted that it is interested in carrying that functionality over.
It’s definitely something that could be particularly useful if you’re in a discussions with several people, where it can be hard to distinguish who is speaking at certain times. And with stereo microphones becoming more commonplace in laptops, the time feels right for better immersion on the audio side.
This would be a big move for Skype as it would potentially move them into a position where their product was more suitable for business and conference use.
The full article is available here.
Businesses that are interested in making the move to VoIP are bombarded with information regarding the cost and business benefits that come with the package. One problem though is that it’s not always clear how to make the best use of the service. There are a number of devices that you can use to make VoIP calls but it’s difficult to find advice regarding the suitability of each method.
Luckily, this has now changed with the short guide from myvoipprovider.com
“IP phones are both the most powerful and the most commonly used devices for making VoIP calls. They are especially useful for business VoIP phone systems, because they allow users to easily switch between phone lines and are integrated for use with the free calling features that business VoIP providers offer. Many IP phones even have built-in cameras and video screens that allow users to easily have IP video calls with one another.”
The full guide can be found here.
VoIP has been promised as many thing by many people. Often cited as the be all and end all of cost saving technology for business, it has become a staple in which many businesses rely on. Businesses that are yet to make the switch may remain unconvinced that it’s the right choice. Luckily, Business2Community have created a handy guide dispelling 5 common VoIP myths.
1) My business is too small to benefit from VoIP
This misconception often comes from businesses that only have a single location. However, small businesses in this situation do realize all the benefits, simplicity, and the flexibility of VoIP. Once you’ve experiences unified communications or seen the power of a phone system integrated with your CRM or billing system, there’s really no going back to the way the phones used to be.
The full article – written by Amber Newman – is available here
Could the future of VoIP lie in 3D technology? That seem’s to be the way it’s heading according to Microsoft’s corporate vice president for Skype – Mark Gillett.
Talking to the BBC to mark Skype’s 10th Anniversary he revealed that research is underway around 3D screens and 3D capture technology.
While later in the interview he did confirm that this technology was a fair distance away from being rolled out, it’s an interesting concept nonetheless.
In business, face-to-face meetings have always had their place as body language plays a big part in business discussions, posturing and negotiations.
In theory – if VoIP was combined with 3D capture technology – body language could have a big part to play in VoIP conversations too.
Would this render face-to-face business meetings obsolete? Who knows. One thing is for sure though, this technology has the potential to change the VoIP and business landscape forever.
Here is a link to the full BBC article
VoIP systems are becoming more and more popular across UK businesses; by connecting calls through an internet connection rather than a traditional phone line, they are able to save a not inconsiderable amount of money.
However, as stated in the article for Business2Community, you shouldn’t necessarily go and throw out all of traditional phones and replace them with shiny new VoIP ones as there are a number of other factors to consider.
1. Know What You Need
This one may seem pretty obvious, but it gets forgotten so often that it deserves to be #1. Research, research, research! Picking the right VoIP plan involves knowing how many employees will be making phone calls at any given time, including during peak hours. It also involves knowing what telephony software and hardware already exists in the office.
Most companies will probably just want an unlimited plan, but small companies that only make a few phone calls a month might only need 1000 monthly minutes or less. The needs of a small and a large business are very different. Knowing the business before getting an appropriate phone solution is absolutely critical.
The rest of the article goes on to discuss internet connections, private branch exchange and hardware and is available at Business2Community
The general public do not like poor customer service; it’s accepted as a fact. Recent research has shown that poor customer service can lead to a loss of 85% of a business’ customer base.
With this in mind, it makes sense to do all that is possible to improve and streamline the service.
A VoIP phone system may seem like a bizarre suggestion, but when you look deeper into the details you will see the logic.
The general business environment is becoming more and more based around technology and the simple fact is that VoIP can be integrated into this technology more easily, thus creating a superior service.
Advanced call forwarding, call monitoring, Voice mail to email and HD call quality are just some of the features that can transform your business’s customer service.
For a more in-depth look at this topic, please refer to this Voxilla article
VoIP has become gradually more prominent in the UK business environment over the past number of years.
It’s has never been without it’s doubters but one thing that is often cited as a drawback is connection to the emergency services; more specifically, whether VoIP phones are able to connect to the appropriate emergency operator.
Over at iHotdesk, they think that this problem has be overcome and VoIP is set to improve the way the public get in contact with the emergency services:
It was a point of worry for 999 centres that calls could not be traced in the event of either a nuisance call or the failure of an ill person to provide their contact details and address.
But this has now changed and an E911 provision now exists for VoIP services and this can allow for more extensive tracking than could even have been possible using traditional telephones
For those interested in more information on this fascinating subject, the full article can be found over at http://www.ihotdesk.co.uk/
According to research house Infonetics, the level of subscribers to OTT VoIP services is set to reach the 1 Billion mark in 2013.
2012 saw an increase for 550% and this growth shows no sign of letting up.
The Skype platform has the lion’s share of the market with approximately 40% of total market users.
It’s not all plain sailing though, as companies are finding it difficult to monetise the service with users being ‘worth’ around $7.52 per head.
More information and the full research report can be found at Infonetics
Many people have claimed VoIP to be many things over the years; so with the world becoming more mobile it’s no surprise that mobile has been hailed as the key to the future of VoIP.
Head of sales at Telappliant – Tom Dobson – Had this to say:
Mobile phones are advancing so much these days. Why have a separate mobile phone contract to the contract you would for your business? Why not have a single bill that incorporates your desk phone and mobile phones which gives you the ability to budget and know how much your telecoms are going to cost you on a monthly basis?
Do you agree? More and more technologies are being incorporated into mobile, so it wouldn’t come as a surprise.
Find the full article here